Your Travelers claim — supported by your local shop in Colonial Heights, VA
How to Start Your Travelers Claim
Contact Travelers first and tell them you want Legendary Auto Glass and Mirror to do the work. Ask about coverage, approval, payment, and any deductible under your policy, then share the claim or approval details with us. We can guide and assist you, but you must participate in the carrier's process.
Confirm Your Travelers Coverage
Travelers determines coverage, any deductible, and whether Full Glass Coverage applies under your policy. Ask for those details before work begins; we can help explain the next steps after you share the carrier's information.
How your Travelers claim works
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1Contact Travelers first
Call Travelers, describe the damage, and tell them you want Legendary Auto Glass and Mirror to do the work. Ask about coverage, approval, and any deductible, then share the details with us.
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2Contact Travelers and choose Legendary
Call Travelers, describe the damage, and tell them you want Legendary as your shop. Ask for the claim or approval details and share them with us.
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3Same-day or next-day install
We stock common vehicles. If we need to order your glass, we move fast. ADAS calibration is handled at the same visit when your vehicle requires it.
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4Lifetime warranty
Once the carrier approves the work, our lifetime workmanship warranty backs the installation.
How We Compare. Here's the difference.
If you carry Travelers coverage, contact Travelers first and tell them you want Legendary Auto Glass and Mirror. Ask about coverage and any deductible, then share the claim or approval details with us so we can help coordinate approved work.
| Feature | Safelite | Legendary Auto Glass |
|---|---|---|
| Shop Location | ❌ Mobile van or distant location — inconvenient | ✔ Shop at 2010 Boulevard, Colonial Heights, or we come to you |
| Glass Quality | ❌ Network-minimum glass standard | ✔ Premium OE-grade and aftermarket glass — matched to your vehicle and Travelers policy |
| ADAS Calibration | ❌ Often scheduled separately — extra trips | ✔ In-house calibration at the same visit — one appointment, complete |
| Phone Availability | ❌ Automated call center — long hold times | ✔ Eric or Tiffany answers the phone — no automated runaround |
| Warranty | ❌ Network-limited warranty | ✔ Lifetime workmanship warranty, no fine print, no expiration |
⚖ Virginia Law Protects Your Right to Choose
Under Virginia Code § 38.2-517, Travelers generally cannot require you to use a specific glass shop. Contact Travelers first and tell them you choose Legendary. Complete the carrier's claim steps, then share the carrier's details with us so we can help coordinate approved work. Coverage and payment terms depend on your policy and carrier.
Why Legendary for your Travelers claim
- ✓ Claim guidance for Travelers — help preparing information and coordinating approved work
- ✓ AGSC certified technicians — Auto Glass Safety Council standards on every job
- ✓ Premium OE-grade and aftermarket glass — selected to match your vehicle and your Travelers policy
- ✓ In-house ADAS calibration — same visit, no extra trips, no gaps
- ✓ Lifetime workmanship warranty — no fine print, no expiration
- ✓ Eric or Tiffany answers the phone — no automated call center, no long hold times
- ✓ Same-day and next-day installation — most jobs done day of approval
- ✓ Family-owned shop at 2010 Boulevard, Colonial Heights — minutes from Richmond & Petersburg
Travelers Glass Claim — Frequently Asked Questions
Ready to get help with your Travelers claim?
Contact Travelers first, choose Legendary, and call us with the claim or approval details. We can then help coordinate your installation.
Request Travelers Claim Guidance
Fill in what you know after contacting Travelers. Eric or Tiffany will respond within 1 business hour.