Contact your insurance carrier first, tell them you want Legendary Auto Glass and Mirror, and participate in its claim steps. Then share the carrier's claim or approval details with us. Your carrier determines coverage, approval, payment, and deductible; we help explain the process and coordinate approved work.
Windshield damage may fall under the comprehensive portion of your auto insurance policy rather than collision, but your carrier and policy determine how the loss is classified, whether the work is covered, and what deductible applies.
What to do first: Contact your insurance carrier, describe how the damage happened, and tell them you want Legendary Auto Glass and Mirror to perform the work. Ask for the claim or approval details, then share them with us. We can help explain the process, prepare information, and coordinate with the carrier, but we cannot complete the claim without your participation.
Hail, road debris, vandalism, a fallen branch, and other non-collision damage may be handled under comprehensive coverage. A collision loss may be handled differently. Do not assume coverage or a particular deductible until your carrier confirms the terms of your policy.
Coverage and deductible amounts vary. Your insurance carrier makes the coverage and payment decisions. We will help you understand the next steps and provide the shop information the carrier needs once you have started the conversation.
Virginia law protects your right to choose the repair shop you want. Under VA Code § 38.2-510, a carrier generally cannot require you to use a specific shop. Start by telling your carrier that you have chosen Legendary Auto Glass and Mirror.
Your role matters: You must contact the carrier, provide the information it requests, and follow its claim or approval steps. After that, Legendary can help explain the process, prepare shop and damage information, and coordinate approved work with the carrier. We cannot open and complete the entire claim independently for you.
Ask your carrier how payment will work and what deductible applies under your policy. Carrier procedures, coverage, and payment timing vary. We can help with coordination after you share the carrier's claim or approval details.
If your carrier suggests another shop: tell them you are choosing Legendary Auto Glass and Mirror. Ask for the representative's name and claim reference, then share those details with us so we can help with the next steps.
Call your insurance carrier, describe the damage, and tell them you want Legendary Auto Glass and Mirror to do the work. Ask for the claim or approval details and note any instructions, coverage limits, and deductible.
Call (804) 518-5532 or submit the request form with your carrier, policy information, and claim or approval number if available. We can explain the process, prepare shop and damage information, and answer questions about the installation.
Your carrier may need information, photos, or a conversation with you. You remain involved because Legendary cannot complete the claim without your participation. We can help coordinate the carrier conversation and provide the details requested about the work.
Your carrier determines coverage, payment terms, and any deductible. Once you share the carrier's approval or instructions, we coordinate timing and any required adjuster contact before work begins.
Same-day or next-day install at our Colonial Heights shop for personal vehicles. Fleet and commercial accounts can request mobile service via /fleet. Our mobile units carry OE-equivalent aftermarket glass that meets OEM specs · OEM available on request for the most common vehicles on Virginia roads, plus OEM urethane, primers, and ADAS calibration targets. Static or dynamic ADAS calibration is performed in-house at the same visit. Most windshield replacements take 90 minutes to 2 hours. Replacements that also require ADAS camera calibration take 3 to 4 hours total. Rock-chip repairs typically take about 30 minutes.
After the carrier approves the work and you confirm the next step, we schedule the installation and coordinate the shop-side documentation with the carrier. Payment arrangements and any deductible depend on your policy and carrier; we do not promise a particular coverage level or out-of-pocket amount.
Our shop at 2010 Boulevard serves drivers across the Richmond metro and Tri-Cities, including Colonial Heights, Petersburg, Hopewell, Chester, and surrounding communities. Explore our Richmond metro and Tri-Cities service area, windshield replacement, and ADAS calibration pages for installation details.
Contact your carrier first and tell them you want Legendary. Then share the damage and carrier details so we can help with the filing process under Virginia HB312.
Tell your carrier you want Legendary Auto Glass and Mirror, participate in its claim steps, then use the vehicle quote form or call us with the claim or approval details. Your carrier determines coverage and payment terms; we will help explain the process and coordinate approved installation.
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Virginia's HB312/SB767 law requires every glass shop to disclose ADAS calibration needs in writing before windshield replacement. Here's what drivers should know.
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