The General Insurance Auto Glass Claims — Guidance for Richmond Metro Drivers

How your The General Insurance claim works

1. 1
   Contact The General first

   Call The General, describe the damage, and tell them you want Legendary Auto Glass and Mirror to do the work. Ask about coverage, approval, and any deductible, then share the details with us.

2. 2
   Contact The General and choose Legendary

   Call The General, describe the damage, and tell them you want Legendary as your shop. Ask for the claim or approval details and share them with us.

3. 3
   Same-day or next-day install

   We stock common vehicles. If we need to order your glass, we move fast. ADAS calibration is handled at the same visit when your vehicle requires it.

4. 4
   Lifetime warranty

   Once the carrier approves the work, our lifetime workmanship warranty backs the installation.

How We Compare. Here's the difference.

If you carry The General coverage, contact The General first and tell them you want Legendary Auto Glass and Mirror. We can explain the process, prepare shop information, and coordinate approved work after you participate in the claim.

Feature	Safelite	Legendary Auto Glass
Shop Location	❌ Mobile van or distant location — inconvenient	✔ Shop at 2010 Boulevard, Colonial Heights, or we come to you
Glass Quality	❌ Network-minimum glass standard	✔ Premium OE-grade and aftermarket glass — matched to your vehicle and The General Insurance policy
ADAS Calibration	❌ Often scheduled separately — extra trips	✔ In-house calibration at the same visit — one appointment, complete
Phone Availability	❌ Automated call center — long hold times	✔ Eric or Tiffany answers the phone — no automated runaround
Warranty	❌ Network-limited warranty	✔ Lifetime workmanship warranty, no fine print, no expiration

Why Legendary for your The General Insurance claim

• ✓ Claim guidance for The General Insurance — help preparing information and coordinating approved work
• ✓ AGSC certified technicians — Auto Glass Safety Council standards on every job
• ✓ Premium OE-grade and aftermarket glass — selected to match your vehicle and your The General Insurance policy
• ✓ In-house ADAS calibration — same visit, no extra trips, no gaps
• ✓ Lifetime workmanship warranty — no fine print, no expiration
• ✓ Eric or Tiffany answers the phone — no automated call center, no long hold times
• ✓ Same-day and next-day installation — most jobs done day of approval
• ✓ Family-owned shop at 2010 Boulevard, Colonial Heights — minutes from Richmond & Petersburg

The General Insurance Glass Claim — Frequently Asked Questions